St. Leonards-on-sea, Sussex
Fuzion 4 Group Ltd
We are looking for a highly skilled and experienced Fire & Security Technical Support Advisor to lead our technical help desk. The successful candidate will be responsible for providing expert guidance and support and ensuring timely and effective resolution of technical issues. The ideal candidate will have a strong background in fire and security systems, excellent leadership skills, and a passion for delivering exceptional customer service.
The role requires an experienced, flexible and highly motivated individual who is capable of working under their own initiative and as part of a team.
This is a team-based role, but the ability to work confidently and effectively on your own initiative will be paramount. You must be well presented, a quick learner, and able to hit the ground running in a fast-paced environment.
Duties can change from time to time subject to client s requirements and change to the marketplace.
Job Type: Full-time, Permanent, Office Based
Hours of Work: Monday Friday, 8.30am 5pm with a 30minute unpaid break for lunch
You will receive 23 days of paid holiday plus all UK statutory Bank Holidays, which increases with time served. You will also be auto-enrolled onto the workplace pension scheme after successful completion on 3-month probation, which you can opt out of should you choose.
Includes: Company Uniform, Company Laptop, Company Mobile Phone
Responsibilities & Duties
The candidate should have 10 years solid fire and security background and should:
Skills & Competencies Required (Technical & Practical Experience)
Commercial, industrial and domestic installations of varying sizes.
Ability to install systems on all areas of fire & security to the relevant industry standards (BAFE and NSI Gold).
Experience working with the following systems:
Nurse Call Systems
The ability to compile comprehensive installation documents will be essential in this role. An understanding of electronic devices (mobile phone and tablet) will also be required for document completion and submission.
Education & Qualifications Requirements
All conditional job offers are subject to satisfactory security screening and National Police Chiefs Council checks (as per NSI requirements).
This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.